Why Messenger for the Front Lines of Customer Care? Facebook Customer Care Number 1-844-891-8764 USA According to USA Today, Facebook views Messenger for Business as a venue for “conversational commerce.” As head of Facebook Messenger David Marcus states, “…for so long, doing business was always conversational. Web (e-commerce) is truly an anomaly. It feels good to have a more human relationship when you’re buying things…” Indeed, messaging apps are the perfect avenue to engage with customers and prospects. Customer care flows naturally out of those one-on-one conversations. Facebook’s view arises from a trend: messaging could eventually replace social networking as the favorite online pastime. In 2015, the number of registered messaging app users was 25% larger than that of social media. In late 2015, 2.5 billion people registered to use at least one messaging app, and technology and strategy consulting firm Activate expects the number to incr...